How are the cufflinks packaged?
All cufflinks are brand new and delivered in a bubble-wrap package. Giftboxes are also available for purchase on the menu above.
What does delivery cost?
Postage and handling is a flat rate US$5.90 worldwide, although we also offer a faster, tracked courier method costing US$49.95. Please note that buyers are responsible for taxes and customs duties in their own countries. For an estimation of any duties and fees payable in your own country please visit www.dutycalculator.com/country-guides/ Please note this website only provides estimations, for an accurate assessment please contact your own country's official customs information.
How long does delivery take?
All cufflinks are in stock in our distribution centre. Due to order processing and delivery timing we aim to deliver your order within 1-3 weeks to North America, Europe and Australasia. The average delivery time is 6 working days - this timing is beyond our control and is dependent completely on the postal service to varying countries. Please allow for a longer delivery time and order early, particularly around peak times such as Christmas.
Can I have a tracking number to follow my order?
We use NZPost for our international orders. These orders can be tracked but the tracking information only provides two pieces of information: confirmation of the order leaving New Zealand and then only once a parcel has been delivered. The tracking number will not show the progress of the parcel or indication of delivery timing, so hence we do not provide tracking numbers with our orders.
Can I get a faster delivery?
Please email us if you want express courier delivery - noting the expected delivery time is expected to be 4-6 working days to most countries (within a week). The charge for this service is US$49.95 per parcel. The actual amount will depend on the number of items purchased and will be shown in the check-out process and prior to payment.
What's happened to my order?
Please notify us after 28 days (4 weeks) from the date of your order if you do not receive it.